Cancellation Policy
1. Introduction
At Liquid Planet, we understand that unexpected events can arise. That is why we have established this cancellation policy to ensure clarity and transparency in the refund process and booking changes, in accordance with current consumer and tourism legislation.
2. General Conditions
All bookings made with Liquid Planet are subject to the terms and conditions described here. Cancellations must be notified in writing to the email info@liquidplanet.es or to WhatsApp +34 673891799.
In the event of damage or loss of equipment, the centre reserves the right to request a payment corresponding to the value of the lost or damaged items.
3. Cancellation and Refund Policy
Cancellations with less than 7 days’ notice: a refund of 50% of the cost will be issued.
Cancellations with less than 24 hours’ notice: no refund will be made. If no deposit was requested, the client must pay the amount corresponding to the cost of the boats and insurance.
Important: No cash refunds will be made under any circumstances. All compensation will be made through redeemable vouchers.
4. No-Shows
If the client does not show up at the booked date and time without prior notice, the activity will be considered as carried out. There will be no possibility of a refund or voucher issuance, and the amount corresponding to the budgeted cost must be paid. Arriving more than 15 minutes after the time indicated in the booking will be considered a No-Show.
5. Modifications and Changes
Any modification request must be made at least 48 hours in advance and always in writing to WhatsApp +34 673 891 799 or to the email info@liquidplanet.es. Liquid Planet will do its best to accommodate the requested changes, but availability for last-minute modifications is not guaranteed.
If Liquid Planet must modify the activity due to weather conditions or operational reasons, a rescheduling at no additional cost or the issuance of a voucher valid for 12 months will be offered. No cash refunds will be made.
6. Multiple Activity Bookings on the Same Day
When a client books two activities on the same day and decides not to do the second one for any reason, the activity will be considered to have been fully enjoyed. No refund or possibility of using the value for future bookings will be offered.
7. Force Majeure
In the event of cancellations due to force majeure (natural disasters, pandemics, government restrictions, etc.), Liquid Planet will assess each situation individually to offer appropriate solutions: rescheduling of the activity or a voucher valid for 12 months.
8. Applicable Law
This policy is governed by applicable Spanish and European legislation, including the General Law for the Defence of Consumers and Users (TRLGDCU) and EU Directive 2015/2302. In the event of discrepancies, the applicable legal provisions prevail.
Last updated: May 2026.